FAQ

Frequently asked questions

Answers to common pre-signup and implementation questions.

General questions

What is ClickSight?

ClickSight is a visual product analytics platform combining session replay, heatmaps, events, and funnels.

How does session replay work?

After installing tracking, ClickSight records interaction patterns so teams can review user journeys and friction points.

Do I need coding knowledge?

Most teams can start with guided setup options. Advanced custom tracking can be added by technical users when needed.

Pricing questions

Is there a free plan?

Yes. ClickSight offers a free plan for getting started and validating fit.

Can I upgrade later?

Yes. Plans are structured to scale with traffic, retention needs, and team workflows.

Can I track multiple websites?

Yes, depending on your plan and project limits.

Technical questions

Does ClickSight slow down my website?

The script is designed to be lightweight and suitable for production usage with proper implementation.

Does ClickSight support WordPress?

Yes. WordPress setup is supported alongside GTM, Shopify, Webflow, and manual install paths.

Can developers define custom events?

Yes. Teams can configure event tracking rules and use them in funnel and behavior analysis.

Privacy questions

How is user data protected?

ClickSight is designed with privacy controls, including masking and configuration options for sensitive data.

Can we configure masking rules?

Yes. Privacy-related controls are part of implementation and project settings workflows.

Still have questions?

Contact the team or review Help Center and Developer Docs.

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